West Ham have finally granted season ticket holders access to funds earned when selling their seats on the Ticket Exchange.
The new ‘Club Cash’ scheme means West Ham’s most loyal ‘customers’ will at last be allowed to dip into the funds of their West Ham membership accounts.
Some season ticket holders had complained that, since August, they were not able to collect funds from their account made from using the Ticket Exchange.
So what has changed?
A new ticketing system was introduced after West Ham’s departure from the Boleyn Ground in the summer.
Ticketmaster became the club’s official ticket partner for the move to London Stadium, helping the club manage the increase in demand for tickets.
Karren Brady said at the time that “supporters can look forward a vastly improved service across the board,” but the new system was beset by problems from the start.
Why now?
Season ticket holders using the Ticket Exchange system to sell their seats for specific games soon complained that they could not access the money.
But after six long months West Ham have finally announced that the system has been fixed.
‘Club Cash’ can now be used towards Premier League match tickets, hospitality tickets, memberships, ticket upgrades and no prizes for guessing – Season Ticket Renewal.
More cynical Hammers might speculate that the change has been made now for a reason.
Here’s how to access your ‘Club Cash’ balance:
- Visit clubcash.whufc.com and enter your client reference number and surname
- Call the Ticket Office on 0333 030 1966
- When at checkout stage on eticketing.co.uk/WHUFC your balance will be displayed
- The Club will send you a regular statement with your balance
